Shipping Costs
1. All product prices do not include shipping costs.
2. Free shipping for purchases of HK$800 or more (per order, excluding containers). This does not include areas outside Hong Kong.
3. For purchases below HK$800, shipping costs will be charged. Please refer to the system for the estimated shipping cost based on actual shipping fees.
4. To meet customer needs, we provide international shipping services, including express, postal, air, and sea freight. Customers only need to pay the actual cost. For overseas areas (i.e., areas outside Hong Kong), customers can refer to the system for the estimated shipping cost or contact us to discuss shipping methods and costs.
5. Shipping costs are calculated based on the destination, weight, and volume of the package. All prices are in Hong Kong dollars and do not include sales tax, import tax, or any other taxes.
6. Overseas customers need to pay import taxes and customs fees themselves. For details, please check with the local customs department.
Delivery Time
1. Local delivery: Every Wednesday (excluding public holidays). Wednesday delivery: Transactions must be completed before Monday.
2. If a black rainstorm warning or typhoon signal No. 8 or above is issued by the Observatory on the day, the delivery service will be suspended. We will notify customers by email during office hours after the warning is canceled to arrange a new delivery time.
3. For overseas delivery times, we will notify customers by email.
Shipping Insurance
The insurance fee limit for each shipment is HK$500. If customers need to increase the insurance fee, please contact us when placing the order.
Receiving Goods
All goods are delivered by a shipping company. The recipient needs to sign the delivery note to confirm receipt of the goods. If customers have special requests, they need to contact our staff when placing the order. We will provide appropriate arrangements and handling.