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Ordering Information

The following terms and conditions are applicable to all goods purchased from SUSA ASIA LTD.

Order methods
1. Buy at trade prices with no minimum order.
2. Customers can directly place an order through our online purchasing system, email to
sales@susaasia.com, fax to (852) 8148-1704 or call  our customer service at (852) 3679-3277
3. Customers should receive our response within one working day by either email, fax or call after placing an order.
4. If you do not receive our reply within one working day, please contact us during working hour or email to us as soon as possible.
5. For OEM or bulk orders, please contact us directly through either way mentioned above, a better offer will be provided to you.
6. Natural products may vary with the seasons and climate changing, in fact, price adjustmnet of our products may occur in any case, customers should pay attention prior to placing an order.

Payment Methods
1. Customers can use paypal system to pay bills.
2. Cash deposit to our bank account also acceptable. Send us an email or a fax once cash deposit procedure has been completed. Delivery service will be proceeded when money is being transferred.

                        Bank name: Bank of China(Hong Kong) Limited
                        Account name: SUSA ASIA LIMITED
                        Account number: 012-885-10746453 (HK$)
                        Account number: 012-885-92211795 (foreign currency, e.g:USD, EUR, AUD, etc.)

                       Bank name: The Hongkong and Shanghai Banking Corporation Limited
                       Account name: SUSA ASIA LIMITED
                       Account number: 819-298035-838

3. Customers should check your order details carefully. For instance: Quantity, price and delivery charges.
4. All goods must be paid on the time of order confirmed and 2 working days prior to goods dispatched (unless otherwise authorised by SUSA ASIA LTD). Goods remain the property of SUSA ASIA LTD until such time as full payment has been received.

Delivery charges
1. Delivery charges are not included in our list price.
2. Delivery charges will be free for local purchases with over HK$1000-. (except overseas and outlying islands, and containers. ) If customer places order within HK$1000- , delivery charges will be applied based on weight of goods.
3. We provide international delivery services to our customers (express post, air mail, courier service or sea mail). For shipping charges, customers should refer to our estimated shipping charges when placing order. Customers are welcome to contact us directly for your preference way of delivery services.
4. Delivery charges are calculated subject to the destination, weight and/or cubic size of the parcel(s), prices are in Hong Kong dollars, excluded sales tax, import tax and any other taxes.
5. Overseas customers are responsible for paying all import duties/charges on goods. They should contact their Country Customs and Excise office for detailed import charge rates.

Delivery Time
1. Local delivery, on Monday, Wednesday, and Friday. (Except public holiday)
   Wednesday delivery, order need to be made before Monday
   Friday delivery, order need to be made before Wednesday
   Monday delivery, order need to be made  before last Friday
2. Delivery services will be cancelled when black rain storm or typhoon signal no.8 or higher is hoisted. Customers will be contacted by our customer service officer for another day of delivery within working hour when black rain storm or typhoon signal is lowered or cancelled.
3. Overseas customers will be notified by email for delivery details.

Insurance
Customers' orders are insured up to a maximum of HK$500.00 for loss or damage during delivery. If customers need to request additional insurance, please contact us at the time of placing order.

Receipt goods
All orders will be dispatched by courier and will require a signature upon delivery. If Customer require a special arrangement, please contact us by telephone at the time of placing order. We can make a special arrangement for you. 
Customers should be responsible for any return delivery charges incurred by us (from Couriers) as a result of the customer failing to collect goods from the courier's depot or if for any reason the parcel is returned to us due to the courier being unable to deliver the parcel.

Out of stock and seasonal shortages
Natural products may vary with the seasons and climate changing. If goods are temporarily out of stock, customers will be notified within 2 working days. An appropriate arrangement will be prepared as soon as possible.

Order Amendments & Cancellations
If customers need to cancel an order, they have to contact us 2 working days prior to goods dispatched. And a 10% handling charge of the total amount of the order will be applied. If customers need to amend the order, they also need to contact us 2 working days prior to goods dispatched. Amendments to orders can not be made when the goods have been dispatched, a new order will need to be placed.

Return of Goods
1. Customers are within their right to return goods for any reason upon notifying us within 7 days of goods received. And they should present the following information before any goods returns:

# Order number
# Customer name
# Email address
# Phone number (including the area code)
# Quantity and name of goods being returned
# Reason for returning goods

2. Refunds will be given upon safe return of unwanted goods, unless the goods have been misused, opened and /or damaged.
3. The return delivery charges will not be refunded and a deduction will be made to compensate for the initial delivery charge incurred. If the goods have been provided free of charge delivery service, customer should bear the standard rate of delivery charges.
4. In addition, a 10% handling charge of total amount of order will be deducted from the customer.
5. Refunds will be given to customer by cheque and will be sent to our customer by mail.

Complaints
In the unlikely event that a customer needs to make a complaint about our service(s) or goods, please contact us in any way at your convenience. We generally acknowledge our customers' complaint within 1 working day. A follow up action will be taken by our customer service officer.

The goods SUSA ASIA LTD supplies are used for a wide variety of purposes. Customer accepts sole responsibility to ensure goods are appropriately used. SUSA ASIA LTD accepts no liability in fact customer used goods negligently. The above terms and conditions do not affect customer statutory rights as a consumer.

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